Refund policy

Return/Exchange Policy

Due to the time it takes to make each order, we do not accept returns/exchanges or offer refunds. However, if you are unhappy with your order, please reach out and we will do our best to make it right. If you need to make changes to your order, please reach out using the contact tab or by emailing shopsophiesstitching@gmail.com within one hour after placing your order.

Shipping

All non-custom items will be processed and packaged within 1-3 business days. Custom items may take up to 3 weeks to be made and packaged. Once your package is shipped, economy shipping is estimated to take 5-8 business days. Depending on your location items may arrive sooner than 5 days. 

You will be able to track your package through the email provided with your order. Tracking typically takes 24-48 hours to update after you receive the shipping email. If your order has not updated in a few days, we ask that you reach out to your local post office. If a package is ever lost you may file a claim through USPS.